CLR Electrical & Refrigeration

CLR Electrical & Refrigeration has built a following in Townsville through what reviewers describe as consistently professional and timely work. Repeat customers note that workmanship across multiple visits has been of a high standard, with tasks completed properly and without fuss. Communication stands out as a recurring theme, both between technicians and office staff and with customers themselves, and several reviewers describe the administration team as going out of their way to assist. Punctuality is frequently mentioned, with technicians arriving at scheduled times and turnaround times described as quick.

Refrigeration and air conditioning repairs feature prominently, including leaking split systems and repeated fridge repairs, alongside electrical work. Customers often note that jobs are left tidy, with mess cleared away. Staff are repeatedly called friendly, knowledgeable and polite, and one customer highlighted a case where an overpayment was raised and corrected without prompting, describing the business as trustworthy. The company's support for community causes also draws praise. Regular clients note that the same standard holds across years of engagement, from appliance repairs to general electrical work. The recurring picture is of a team that communicates clearly, arrives when promised and leaves the site clean.

The job was professional and with care. I accidently overpaid. They raised the issue before I was alerted to it. Trustworthy and disability friendly.

Quick and efficient service. Very impressed with communication between technician and admin, and their turn around time is exceptional.

Absolutely brilliant - if your goal is to pay $280 for electrical work you can’t even use. For transparency: I supplied the cord. It was a 15-amp cord. What I didn’t realise (because I’m not an electrician) is that it wouldn’t be compatible with a standard household outlet. Apparently, neither did the licensed electrician who installed it - or at least, no one thought it was worth mentioning. I only found out when I got home and tried to plug it in. Silly me for assuming a professional might point out something that basic before completing the job. When I raised the issue, the manager’s response was dismissive, unhelpful, and completely lacking in accountability. No acknowledgement, no solution - just “your fault” and an expectation that I should pay again to fix it. So to sum it up: ✔ Took the money ✔ Did the job without any meaningful advice ✔ Left me with something unusable ✔ Then asked for more money to correct it I also did not receive a Certificate of Electrical Safety for this work, raising further concerns about whether the installation was properly tested and compliant. Additionally, despite being charged for 'test and tag,' the machine was returned with no physical safety tag attached. Under AS/NZS 5762, repaired equipment must be tested and tagged before return. The lack of a tag, combined with the incorrect 15A plug and missing certificate proves mandatory safety checks were bypassed. If you’re expecting actual expertise, basic duty of care, or even halfway decent customer service - I’d strongly suggest going elsewhere. ***Update after response from business*** I’m not attempting to defame your business. I’ve shared a factual account of my experience. Prior to this review, all communication was private between myself and your business. Leaving a review here is my right as a customer. ​I have been upfront that I supplied the 15-amp cord. My concern is that, as a licensed professional, you have a legal Duty of Care to identify and flag equipment that is unsuitable or non-compliant before completing an installation. I only became aware of the incompatibility with a standard household outlet when I attempted to use the machine at home. ​Identifying that a 340W / 1.4A appliance (as per the data plate) does not require - and should not have - a 15-amp plug installed is a basic professional standard. ​Furthermore, I am concerned that despite charging $280 for electrical work, I was not provided with: ​A Certificate of Testing and Safety (as required under Section 26 of the Electrical Safety Regulation 2013). ​A formal Tax Invoice/Receipt detailing the work performed. ​A Safety Test Tag affixed to the appliance to verify it had passed mandatory earth continuity and insulation resistance tests. ​When I raised these issues, the response was dismissive, placed all responsibility on me, and included an expectation that I pay a second time to rectify your initial error. This review reflects that experience.

I have been dealing with CLR for many years and they are consistently professional and timely.

CLR Electrical were great, when I was trying to get parts for an old box aircon last week. Extremely helpful and friendly staff.

Connor and Charlie? Hope I got it right. Anyway. Fridge ice machine of a good named brand stopped working. Thru a warranty job these boys came out to replace parts. Top work lads. Easy to talk to, Knew their stuff. Explained anything asked. Would have offered you guys a beer too!! Great service. Thanks boys.

Absolutely amazing team at CLR Electrical. Have had work done with these guys a few times now and everytime the workmanship is top notch, the staff are incredibly friendly and helpful, great communication and couldn't be happier. Definitely couldn't recommend this local business enough Absolutely 5 stars, great work team.